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0330 056 3365

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Real-time chat with one of our agents.

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@TMLewin

Customer service contact details
During our sale period it may take us longer to respond to emails. Thank you for your patience and we apologise for any inconvenience this may cause.
Contact us

GMT

We are open Monday to Friday from 08:30-18:00, Saturdays from 09:00-14:00

EST

We are open Monday to Friday from 04:30-14:00, Saturdays from 05:00-10:00

 

Call Us : 0330 056 3365

 

Live Chat : Real-time chat with one of our agents

 

 

Tweet Us : Or follow us on @TMLewin to find out latest deals and news

 

Write To Us : T.M.Lewin, One York Road, Uxbridge, UB8 1RN

 

 

 

Returns details

If you do not receive a free returns label within your order, please download a copy here.

Returns Policy

At T.M.Lewin we will guarantee a refund if you are not completely satisfied with your purchase or you have changed your mind within 30 days of receipt. The items must be unused and still in its original packaging with tags attached and must not be altered. Or alternatively we could offer an exchange in store if you have purchased the incorrect product.

Refunds will be credited back to your original method of payment. Any orders paid by split payment (part gift card, part other payment) will be refunded on to a gift card first and any remaining amount will be paid back to the other payment method originally used.

Payments using PayPal or Amazon Pay cannot be refunded or exchanged in any TM Lewin store.

If you return your purchase via post or in store after the 30 days (with the exception of faulty or damaged goods) we reserve the right to not offer you a refund and your items will be returned to you.

EXCLUSIONS

We do not offer refunds or exchanges, unless faulty on the following items:

  1. Underwear
  2. Delivery Charges (when only a part order is returned)
  3. Any altered items

Gift Cards are non-returnable and refundable.

TERMS AND CONDITIONS
  1. If you have your original receipt or delivery note we are happy to refund you back on to the original method of payment as long as it is within the 30 days return policy
  2. All returns must be unused and in its original packaging with all tags attached unless faulty
  3. We are unable to return or exchange any altered item
  4. Any items returned after 30 days of receipt (with the exception of faulty items or damaged goods) will be returned to you
  5. For online orders we will refund the standard delivery charge provided that you return the FULL order. If you are only returning part of the order then we will only refund the cost of those items
  6. This does not affect your statutory rights
EXCHANGES

For items purchased in our stores we are happy to offer an exchange or gift card for any unwanted items as long as it is within 30 days of receipt, providing that the items are in their original condition and accompanied by proof of purchase. For any online orders we can only offer an exchange at one of our stores. (Please see website for your closest store.)

If you would like an exchange via the website, we recommend you place a new order online and use the returns process through one of our stores or by post.

RETURNING A GIFT

Any unwanted gift can be returned in store or online for an exchange as long as you have a gift receipt for the products and it is within the 30 days return policy.

If you do not want exchange it for an alternative item, we can offer you a gift card for the value of the purchase.

SHOES RETURN POLICY

We will happily return or exchange any shoes bought at T.M.Lewin, however they must be returned to us in its original saleable condition. We therefore ask that you try these on a carpeted surface in order to avoid any marks on the sole. Any shoes returned marked on the soles or scuffed or not in its original box with its dust bag will not be accepted for an exchange or refund.

UK ONLINE RETURNS

We are pleased to offer a FREE RETURNS service via Royal Mail for any online order. All you need to do to return your unwanted purchase, is fill in the Free Returns label that you will receive within your order and simply attach it to the parcel and send it back to us.

We recommend that you obtain a proof of delivery from the Post Office just in case the parcel gets lost.

If you do not receive a free returns label within your order, please download a copy here.

Once we have received your goods we aim to process all refunds within 5 working days.

Alternatively you can visit one of our stores to return or exchange your purchase, where this will be processed immediately.

USA RETURNS

We also offer a Free Returns Service via US Post. To return your item you will need to complete the Free Returns label that you receive within your order, attach it to the parcel and send it back to us.

If you do not have a Free Returns label you can email us using the ‘Ask a Question’ tab on our website and we will email your Free Returns label.

Once we have received your goods we aim to process your refund within 5 working days. Please note that it can take up to 21 days for us to receive your order and process the refund.

Rest of the World Returns

You will need to write on the parcel ‘RETURNED BRITISH GOODS’ and return the goods by Airmail ONLY. You will also need to pay for the cost of the shipping. If the reason for the return is due to an error made by T.M.Lewin we will then refund you the postage once we have received the goods.

Please send your returns to the following address:

T.M.Lewin
Torque Logistics
Standbridge Lane
Kettlethorpe
Wakefield
WF2 7YY
UNITED KINGDOM

Where is my order?
Deliveries to the UK

All orders are despatched by Hermes or UK Mail and are sent via their packet post service. We provide tracking numbers for these orders.

Please allow 2-5 days for delivery once you have received your despatch confirmation email. If the order has still not arrived after this time please contact our customer service team who will be very happy to help.

Deliveries to the Rest of the World

All our overseas orders under 2kg are sent via Air Mail. We do not provide tracking numbers for these orders. Anything over 2kg is sent via Courier Service or one of their partners, we will be able to provide tracking numbers for these orders on request.

Please allow 14 working days for delivery once you have recieved your despatch confirmation email. If the order has still not arrived after this time please contact our customer service team who will be very happy to help.

You can contact us using the Ask A Question Tab above and one of our team will be very happy to help you.

Deliveries to Australia

Please allow 10 working days for delivery once you have recieved your despatch confirmation email. If the order has still not arrived after this time please contact our customer service team who will be very happy to help.

Deliveries to the EU & the USA

All our European orders under 2kg are sent via Air Mail. We do not provide tracking numbers for these orders. Anything over 2kg is sent via Courier Service or one of their partners, we will be able to provide tracking numbers for these orders on request.

Please allow 7 working days for delivery once you have recieved your despatch confirmation email. If the order has still not arrived after this time please contact our customer service team who will be very happy to help.

* Special note for our Russian Federation customers - For all orders over 2kg we will endeavour to use the postal service that will reduce the possibility of customs fees. Due to customs restraints we often find that these shipments may take longer than 5-7 working days to arrive.

Delivery Cost and Timescales
We will do all we can to despatch your order as quickly as possible.
Customs, Duty & Import Charge

You may be liable to pay import duty or tax on goods entering your country. Any additional charges must be paid by the customer. This excludes USA customers where we pay import duty on the customer's behalf.

We have NO control over these charges and are unable to predict if they are to go up or down in value.

Please note: It's a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union.

UK Delivery

FREE CLICK & COLLECT

Receive £5 to spend in-store when you choose our quick, easy and free Click & Collect delivery service. Available in over 70 stores across the UK, your delivery will be ready to collect in just 1-3 working days. £5 voucher to be redeemed in-store on any purchase over £10 on the day of collection.

CHOOSE TO COLLECT YOUR ORDER FROM ONE OF 70 T.M. LEWIN STORES NATIONWIDE.

  • EASY Step 1 - Select FREE Click & Collect as your delivery option
  • EASY Step 2 - Choose the store most convenient for you to collect your order from
  • EASY Step 3 - Collect your order - it's that simple!

Remember also

  • You can try your order in store
  • If it's not quite what you wanted - return the order to store - for FREE
  • If you prefer - Order in store and have it delivered to home

 

STANDARD DELIVERY

Is sent via Hermes or UK Mail. Please allow 2-5 days for delivery. You can choose to have these orders shipped to a different address other than the billing address. There is tracking system available with this service on request. Cost - £4.95

 

NEXT DAY DELIVERY - Please note that this service is not available over the Christmas period 

Is sent via UK Mail and will require a signature upon receipt. Orders must be placed by 2:00pm to be guaranteed to be received by the next working day. A tracking service will be provided for these orders on request. Cost - £8.95

Delivery to our Stores

Free Delivery to Store: Order on-line and select from one of over 50 stores nationwide, where we can send the order for you to collect at a time convenient to you. Delivery will be 1-3 working days dependant on the store. There is no tracking system available with this service. Cost - Free

Receive £5 to spend in-store when you choose our quick, easy and free Click & Collect delivery service. Available in over 70 stores across the UK, your delivery will be ready to collect in just 1-3 working days. £5 voucher to be redeemed in-store on any purchase over £10 on the day of collection.

 

International Delivery

Orders up to 2kg in weight are sent Airmail - we cannot provide a tracking number for these orders. Orders over 2kg are sent via a courier, we can provide a tracking number for these orders on request. Delivery costs are dependant on the value of the order and the country being delievered to. Please see table below for full details:

 

DELIVERY ZONE TIME TO DELIVER ORDER VALUES DELIVERY COST
Security: Some orders may be subject to passing our security checks which could delay despatch.
Zone 1
Western Europe, US, Ireland
5 to 7 working days Up to £149 £8
£150 - £249 £15
over £250 £25
Zone 2
Rest of Europe, Russia,
Australia & New Zealand, Canada
Asia & the Middle East
7 to 10 working days Up to £149 £15
£150 - £249 £25
over £250 £35
Zone 3
Latin America, Central America, Africa
7 to 10 working days Up to £149 £25
£150 - £249 £40
over £250 £50

 

Security

Some orders may be subject to passing our security checks which could delay despatch. Customers may be contacted by the Customer Orders department using the email address customer.services@tmlewin.co.uk If you still have any questions regarding our delivery service, please do email us at customer.services@tmlewin.co.uk

Alterations

If you have chosen to have your shirts altered or suit trousers finished, please allow an extra 3 to 5 working days for delivery

Alterations & Hemming
Additional Pockets & Monogramming

We are sorry but due to the fact we receive very few requests for both of the above we do not provide a service for either

Shirts

Yes, you can request sleeve shortening. Shirt sleeve alterations are charged at £8.00 per garment. We can shorten shirt sleeves by up to 3" inches (more than this is not recommended, as it will affect the shape and fit of the shirt). We undertake to fully dismantle then re-make the sleeve using the same procedures as in the creation of the original shirt - this is to ensure the garment satisfies our manufacturing standards.

In view of this process, you will need to allow an additional 3 - 5 working days in addition to normal delivery times to receive shirts with alterations.

Please ensure that the sleeve measurements are accurate as we cannot accept exchanges on altered items that are not faulty. See our sizing guide for information on how to determine your sleeve length

Sizing
Ensuring the right fit is key to looking your best in any item that you wear. The following guide will help you to ensure that you are choosing the best size and fit for you. The link to our videos is: http://www.tmlewin.co.uk/TM-Lewin-TV/TM-Lewin-TV,en_GB,pg.html
WOMEN'S SHIRTS

Bust - Measure around the fullest part of your bust and across the shoulder blades.

Waist - Measure around natural waistline.

MEN'S CASUAL SHIRTS AND JACKETS

Chest - Measure the fullest part of the chest.

Where can I find your ‘Relaxed casual fit’ and ‘Casual fit’ shirts?

Our ‘Relaxed casual fit’ shirts are now known as ‘Casual regular fit’ and our ‘Casual fit’ shirts are known as ‘Casual slim fit’. While the names have changed, the fits are just the same, and you’ll still be able to find your favourite relaxed- or sleek-fitting shirts.

MEN'S TROUSERS

Inside leg - Measure from the crotch to the point at which your trouser is normally worn at the shoe.

Waist - Measure the natural waistline.

MEN'S SUITS

You can watch this video you help you measure your suit size - - the link to our videos can be found at the bottom of the page.

MEN'S SHIRTS

Collar - Place a tape measure around your neck. At the front of your neck allow two fingers to slip easily between your throat and the tape measure. This should allow for a comfortable fit. But this is a guide so allow for personal preference.

Sleeve length - First bring your elbow up to the same height as your shoulder. Now bend your elbow so that your upper and forearm is at an angle of approximately ninety degrees. You should be measured from the middle of the back (point A), along the back of the arm and around the elbow towards the wrist (point B). Choose where you would like your cuff to rest on your wrist and read the measurement at that point.

You can also watch a video to help you measure your size - the link to our videos can be found at the bottom of the page.

Finding the catalogue code

To find the catalogue code on your item please see the image below:

VAT
VAT details

All orders delivered to UK addresses include VAT at the prevailing UK rate of 20%. Our VAT number is 685 2818 96.

Alterations/gift vouchers/gift boxes are charged at the UK VAT inclusive price.

Payment methods and gift card details
Payment methods

We are happy to accept all major Credit and Debit Cards for purchases made online - Visa, Mastercard and American Express. We do not accept Solo or Electron.

You are also able to Post and Email in your orders:

Post - TM Lewin, One York Road, Uxbridge, UN8 1RN
Email - customer.services@tmlewin.co.uk

From time to time you may also be requested to pay for your orders by Bank Transfer - our bank details will be provided by our customer service team.

 

 

 

Gift Cards

Our gift cards and e-gift cards can be bought and redeemed online and in-store. The card will expire 12 months from the date of issue, any balance will be forfeited. We are not liable for lost, damaged or stolen cards.

For more information, please email using the customer service form or phone us on 0845 389 1898 and one of the team will be very happy to help

Gift Boxes

Yes, we offer a gift box option for just £3.00 per box.

There is one size of gift box to fit one shirt with a tie and cufflinks, 2 shirts or 1 item of knitwear (therefore the 'Gift Box' option will only appear on any combinations of these products). Every box comes with T.M.Lewin branded tissue paper and purple ribbon. We are very sorry but we do not offer a gift wrapping service

Please note: To add a gift box, you must tick the 'Gift Box' option within your shopping basket and hit the 'Update Totals' button to include your gift box with your purchase before proceeding to checkout. We do NOT provide a gift wrapping service and that if you are sending a gift direct to the recipient, the invoice will be included and will show the price(s)

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