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Trendbold Limited (referred to in this Policy as 'Trendbold’', 'we', 'our', 'us') is registered in England as Trendbold Limited, Registered Office 124 Finchley Road, London, United Kingdom, NW3 5JS (Registered number: 12570792). The terms of this Policy also cover data collected by other related companies to TrendBold (within our group) and any data previously collected by T.M. Lewin & Sons Limited.
We may collect the following information directly from you when you communicate with us or fill in forms on our website, such as when you register for information or make a purchase:
When we use third party service providers, we disclose only the personal information that is absolutely necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes. However, we may also disclose your personal information to third parties:
At every interaction point, you will have the opportunity to change your preferences. We will market to you under a blended option of legitimate interest and marketing opt in / consent. You may change your opt in status at any time through your relationship with us, either by utilising the account option online, speaking to a store colleague or by clicking the unsubscribe link in any email you receive from us.
We may transfer data that we collect from you to locations outside of the European Economic Area (EEA) for processing and storing. Also, it may be processed by staff operating outside the EEA who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. Where we transfer your information outside of the EEA we will ensure safeguards are in place to ensure it remains secure and adequately protected.
We do need to maintain your information for a certain period to provide customer support, purchase history, prevention of fraud and analytics.
We will maintain these records for the following times scales:
If you wish us to help you with any of the above rights, please email DPO@torquebrands.com
You have the right to request a copy of the information that we hold about you and to ask us to confirm how we use your information. If the information that we hold about you is not accurate, complete and up to date, you may request that we correct this information.
Please put your request to access your information in writing to the Data Protection Officer at the address given below. It is helpful if you explain what particular records you are seeking, but you do not have to say. You will need to provide two forms of identification (current passport (the page with your personal details); driving licence; birth certificate; utility bill from last 3 months; current vehicle registration document; bank statement from last 3 months; rent book from last 3 months). This information is used solely to verify the requesters identity.
In certain circumstances you can ask for the data we hold about you to be erased from our records or transferred to another organisation. Where certain conditions apply, you have a right to ask us to restrict the processing of your personal information. You also have the right to object to certain types of processing such as direct marketing, automated processing or profiling.
If you would like further information about your rights or wish to exercise them, please write to our Data Protection Coordinator – DPO@torquebrands.com. . If we are unable to
fulfil your request for any reason, we will provide you with a reason as to why.
If you are not happy with the way we have handled your data, and are unable to resolve the issue
with us personally, you have the right to lodge a complaint with the Information Commissioner's
Office, the UK's independent authority for privacy matters.
The digital world is rapidly evolving, in order to maintain a competitive, customer focused business we may from time to time make amends to this page. If we make significant changes, we promise to notify you so you are able to review and amend your consent as required.
For data specific queries, please email DPO@torquebrands.com.
For all other enquiries,
Call Us : 0330 056 3365
Live Chat : Real-time chat with one of our agents
Email Us : Click on our Submit a Request to email us directly 7 days a week.
Tweet Us Or follow us on @TMLewin to find out latest deals and news
Write To Us : Trendbold Limited, 124 Finchley Road, London, United Kingdom, NW3 5JS