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Service update

We recently experienced an unexpected outage affecting our email systems, which has resulted in delays to some customer enquiries.

Our Customer Experience team is working hard to clear the backlog as a priority and we will respond to all outstanding messages as quickly as possible.

If you have already contacted us and are awaiting a response, we kindly ask that you refrain from sending duplicate enquiries where possible, as this can further increase response times and delay our ability to assist all customers.

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while we work through this issue.